policies

sales policy

all sales are final.

please make sure to input your complete and accurate shipping information, as illusoryangel does not offer refunds, returns or exchanges. if you need to edit your order information, please message me on instagram @illusoryangel_ or contact me through e-mail illusoryxangel@gmail.com.

please be reminded that every item is handmade and may vary slightly.

shipping policy

local orders are processed within 2 to 4 working days while international orders are processed in batches every 5 to 10 working days. as all items are handmade and packed for shipping by a single person, please understand that processing of orders may be delayed during holiday season or when there is a high volume of orders.

all shipments will have a tracking number provided. once shipped, you will receive a shipping confirmation with the tracking number via e-mail.

estimated transit times for international orders range from 5 to 15 working days, depending on your location, if there are no shipping delays. transit times exclude holidays and measure in working days (monday to friday).

illusory angel is not responsible for packages once shipped, and is not responsible for any customs/import/delivery delays, charges, or mishaps, including lost, damaged, or tampered with packages, as packages are beyond my control upon dropping them off at the postal office.

by purchasing, you adhere to all of my policies. thank you for your support and understanding!

thank you! ♡

most importantly, thank you from the bottom of my heart for supporting my small business. illusory angel is only one person, wherein everything is run and created solely by me. every piece is handcrafted by myself with much love and care. your support truly means the world to me. ♡